Shipping policy
SHIPPING & DELIVERY POLICY
FoodKarts — Online Food Delivery Platform
Effective Date: June 6, 2025 Owner: Pradip Sah Website: foodkarts.in
FoodKarts is a hyperlocal food delivery platform serving the communities of Oodlabari, Damdim, Bagrakote, and Wasabari in North Bengal. Unlike traditional e-commerce platforms, we do not ship physical products through courier services. All deliveries are carried out by our in-house delivery executives directly from local restaurant kitchens to your doorstep.
Delivery Areas
FoodKarts currently delivers exclusively within the following areas in North Bengal, West Bengal, India — Oodlabari, Damdim, Bagrakote, and Wasabari. Orders placed from addresses outside these serviceable zones will not be accepted. We are actively working to expand our delivery network to more areas in the near future.
Delivery Process
Once you place your order on foodkarts.in, our team will call you to confirm the order and collect payment via UPI before dispatch. After payment confirmation, your order is sent to the local kitchen where it is freshly prepared. A delivery executive then picks up your order and delivers it directly to the address you provided. No further payment is required at the door.
Delivery Time
Most orders are delivered within 20 to 45 minutes from the time of order confirmation, depending on your location, the restaurant's preparation time, and current order volume. During peak hours such as lunch and dinner time, delivery may take slightly longer. Estimated delivery time is shown at the time of order confirmation and is approximate in nature.
Delivery Charges
Delivery charges, if applicable, are calculated based on your delivery location and the distance from the restaurant. Any delivery fee will be clearly displayed before you confirm your order. Delivery charges are non-refundable once the order has been dispatched.
Order Tracking
Once your order is confirmed and dispatched, you can track its live status through the FoodKarts website. Our delivery executive may also contact you directly for directions or confirmation of your delivery address if needed.
Failed or Undelivered Orders
If our delivery executive is unable to reach you at the provided address after reasonable attempts and contact, the order will be considered undelivered. In such cases, prepaid orders will not be eligible for a refund as the food has already been prepared and dispatched. It is your responsibility to ensure that the delivery address provided is correct, complete, and accessible, and that someone is available to receive the order.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please contact FoodKarts within 30 minutes of delivery with a clear description of the issue and photographic evidence where possible. We will review your concern and provide an appropriate resolution, which may include a partial or full refund at our discretion. Please refer to our Refund Policy for full details.
Delays Due to External Factors
FoodKarts shall not be held liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to heavy rainfall, floods, road blockages, bandh, strikes, traffic congestion, or other force majeure events. In such situations, we will make every reasonable effort to keep you informed and fulfil your order at the earliest possible time.
Special Instructions
If you have specific delivery instructions such as a landmark, floor number, gate details, or contact preference, please include them clearly in the delivery notes section at the time of placing your order. Our delivery executive will do their best to accommodate your instructions.
Contact for Delivery Issues
For any delivery-related concerns, questions, or complaints, please reach out to us through the FoodKarts website. Our team will respond promptly and work to resolve your issue as quickly as possible.
© 2026 FoodKarts. All rights reserved. Owned by Pradeep Sah. Marketing and branding by Unidive Group.
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